Helpdesk 2

May have to work overtime, respond to emergencies in the event of system failures, or those caused by environmental factors

Must have and maintain a valid NYS Driver License (may have to report to remote sites)

On-call availability as needed/required

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

Education and/or experience which is equivalent to “1” above

New York City residency is generally required within 90 days of appointment

This includes installing, diagnosing, repairing, moving, maintaining, and upgrading computer hardware and related equipment, removing and/or replacing units as required, and administering software to ensure optimal performance with minimal downtime

The individual will also troubleshoot problem areas (in person, by telephone, via e-mail, or remote connectivity) in a timely, efficient, effective, professional and accurate manner, and provide end-user assistance when and where required following the accepted best practices

Schedules may include a number of days per month, after-hours, and weekend support

Employees of the City of New York may be eligible for federal loan forgiveness programs and state repayment assistance programs